Terms and Conditions

Last Updated: May 2026

1. Agreement to Terms

By accessing or using the website www.socials.events, our curated social events programme and WhatsApp community for new students ("The Social Pass"), and related services (collectively, the "Services") operated by Socials ("Socials", "we", "us", or "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not use our Services.

Socials also operates www.socials.homes, a separate student accommodation matching service. That service has its own Terms and Privacy Policy.

Company Information:

Socials
Wolstraat 70
1000 Brussels, Belgium
Company Registration Number: 1023312881
Email: support@socials.events

2. Description of Services

Socials provides a curated 4-night social events programme and WhatsApp community for new students arriving in one of our seven cities: Amsterdam, Utrecht, Rotterdam, Copenhagen, Taipei, Sydney, and Melbourne.

The Social Pass includes:

• Access to four curated nights at vetted venues in your selected city
• Membership of your city's WhatsApp community of fellow pass holders
• Pre-arrival communications and venue details
• Customer support via WhatsApp and email

Important: Socials is the event organiser. We work with independent venue partners in each city. The venues are operated independently and are responsible for the on-site experience, security, and compliance with local laws. We are not a nightclub, bar, or licensed premises operator.

3. Eligibility and Account Registration

3.1 Eligibility

To purchase a Social Pass, you must:

• Be at least 18 years old (or the legal drinking age in your destination city if higher)
• Be a current or prospective student (including exchange students, international students, Erasmus students, or students undertaking internships abroad), or a non-student friend invited by a pass holder
• Have a valid WhatsApp account to receive community messages
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete registration information

3.2 Account Information

You are responsible for:

• Maintaining the confidentiality of your account information
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your registration information remains accurate and current
• Providing a valid WhatsApp number capable of receiving messages

4. Purchase and Payment

4.1 The Social Pass

We sell The Social Pass as a fixed-price product covering four nights in a single city for a single intake period. Current pricing is displayed on our website and may be updated from time to time. Any price changes will apply to new purchases only and will not affect passes already purchased.

4.2 Payment

• All payments are processed by Stripe via our checkout partner Ticket Tailor
• Payment is charged in full at the time of purchase
• By providing payment information, you represent that you are authorised to use the payment method and that the information is accurate
• All prices are in Euros (€) and inclusive of VAT where applicable (for non-EU cities, local currency and tax rules may apply)

4.3 What Your Pass Includes

• Entry to all four scheduled nights in your selected city, subject to venue capacity and arriving within stated entry times
• A welcome drink on Night 01 (Welcome Night)
• Membership of your city's WhatsApp community for at least the duration of your intake period
• Pre-arrival communications and venue addresses
• Customer support

4.4 What Your Pass Does NOT Include

• Travel to or accommodation in the destination city
• Additional drinks beyond the welcome drink (unless explicitly stated)
• Coat check, food, or other venue extras
• Guaranteed entry if you arrive after the stated entry time on any night
• A right to attend events in a city you did not purchase the pass for

5. Refund Policy

5.1 Before the First Night

If you wish to cancel your pass and request a refund, you may do so at any time before the first night (Welcome Night) of your intake. Contact us at support@socials.events with your purchase email and the reason for the request. Refunds will be processed to your original payment method within 14 business days.

5.2 After the First Night

After Night 01 of your intake has taken place, the pass is non-refundable in full or in part, regardless of how many of the four nights you attend. You acknowledge that the WhatsApp community and event programming represent value delivered from the first night onward.

5.3 No-Show

If you do not attend a night you have a valid pass for, no partial refund or credit is owed. The pass entitles you to attend; it does not require you to attend.

5.4 EU Right of Withdrawal

For purchases made by EU consumers, the standard 14-day right of withdrawal under Directive 2011/83/EU applies until performance begins. Since the WhatsApp community access is delivered immediately upon purchase and is part of the value of the pass, by completing your purchase you expressly consent to the commencement of service delivery and acknowledge that you lose your right of withdrawal once you have been added to the WhatsApp community, in accordance with Article 16(m) of Directive 2011/83/EU. Notwithstanding this, we voluntarily offer the refund policy described in Section 5.1 above (full refund before Night 01).

5.5 Chargebacks

If you initiate a chargeback through your bank or credit card provider instead of contacting us directly, we reserve the right to revoke your pass and remove you from the WhatsApp community while we investigate. We encourage you to contact us first at support@socials.events so we can resolve any issues promptly.

6. Event Programme, Venues, and Schedule Changes

6.1 Venues and Dates

Specific venues, dates, and entry times for the four nights are communicated via the WhatsApp community and by email. We aim to confirm all four nights before the start of your intake, but the schedule may be updated as required.

6.2 Right to Change Venues, Dates, or Times

Socials reserves the right to change venues, dates, entry times, or specific programming, with reasonable notice via the WhatsApp community and/or email. Such changes do not entitle you to a refund. If a night is cancelled entirely and not rescheduled within the same intake, we will at our discretion offer a partial refund or a credit toward a future pass.

6.3 Venue Rules

Each venue has its own rules regarding age, dress code, ID, behaviour, and admission. Venues reserve the right to refuse entry or remove guests at their discretion. Socials is not responsible for any refusal of entry or removal by a venue, and no refund is owed in such cases. You agree to comply with all venue rules and the instructions of venue staff.

6.4 Force Majeure

We are not liable for cancellations, postponements, or changes caused by events beyond our reasonable control, including but not limited to natural disasters, public health emergencies, government restrictions, venue closures, strikes, or acts of terrorism.

7. Bringing Non-Student Friends

Pass holders may bring non-student friends to the four nights, provided each friend purchases their own Social Pass. Non-student friends are subject to the same terms as student pass holders.

8. User Conduct and Obligations

8.1 Acceptable Use

You agree to use our Services and attend our events only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Violate any applicable laws or regulations, including local laws of the destination city
• Impersonate any person or entity or misrepresent your affiliation
• Share false, misleading, or fraudulent information
• Harass, abuse, or harm other pass holders or venue staff
• Send spam, unsolicited messages, or commercial communications via the WhatsApp community
• Use our Services for any illegal or unauthorized purpose
• Interfere with or disrupt the Services or servers
• Attempt to gain unauthorized access to any part of the Services
• Collect or harvest personal information of other pass holders from the WhatsApp community
• Use automated scripts or bots to interact with the Services
• Share, resell, or redistribute your pass, your WhatsApp community access, or any pass holder benefits to non-pass-holders

8.2 WhatsApp Community Conduct

The WhatsApp communities are private groups for pass holders. By joining, you agree to:

• Respect other members and their identities
• Refrain from any form of harassment, hate speech, threats, or discriminatory behaviour
• Not share other members' contact details or messages outside the group without their consent
• Not promote third-party products, services, or events without our prior written permission

We reserve the right to remove any member from the WhatsApp community for breach of these rules, without refund.

8.3 Pass Holder Behaviour at Events

At our events you agree to:

• Treat venue staff, other pass holders, and the general public with respect
• Not engage in violent, threatening, or disorderly conduct
• Not bring illegal substances onto venue premises
• Comply with venue capacity, search, and ID requirements
• Take responsibility for your own consumption of alcohol and your personal belongings

Socials reserves the right to revoke a pass without refund for behaviour that endangers other guests, venue staff, the general public, or the reputation of the Services.

9. Intellectual Property Rights

9.1 Our Content

All content on our Services, including but not limited to text, graphics, logos, images, event compilations, software, and compilation thereof ("Content"), is the property of Socials or its licensors and is protected by copyright, trademark, and other intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms.

9.3 User Content and Event Photography

By submitting any content to our Services (including reviews, feedback, or photos shared in the WhatsApp community) or by attending our events, you:

• Grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute such content in connection with our Services and marketing
• Acknowledge that Socials and partner photographers may take photos and video at our events. By attending you consent to being photographed and to those images being used in our marketing materials. If you do not wish to be photographed, please notify the photographer or organiser on the night
• Represent and warrant that you have all necessary rights to grant this license
• Agree that you are solely responsible for any content you submit

10. Third-Party Services and Links

10.1 Venues

Venues are operated independently by third parties. We do not control, endorse, or assume responsibility for:

• Venue policies, practices, or terms
• The quality, cleanliness, or safety of any venue beyond what is reasonably foreseeable in our selection
• Service of alcohol at venues (which is the responsibility of the venue under its local licence)
• Any transactions between you and venue staff (e.g., bar tabs)

10.2 WhatsApp

Our Services use WhatsApp as a community and delivery channel. Your use of WhatsApp is subject to WhatsApp's own Terms of Service and Privacy Policy. We are not responsible for WhatsApp's policies, service availability, or data handling practices.

10.3 Ticket Tailor

Pass purchases are processed by Ticket Tailor, which in turn uses Stripe to process card payments. Your purchase is subject to Ticket Tailor's terms.

11. Privacy and Data Protection

Your use of our Services is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding personal data collection and use.

12. Disclaimers

12.1 Service Availability

The Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, non-infringement, and accuracy or completeness of event information.

12.2 No Guarantee of Outcome

We do not guarantee that you will make specific friends, enjoy any specific night, or have any particular experience through our Services. The community and events provide opportunities for connection; the outcomes are not within our control.

12.3 Venue and Alcohol Disclaimer

Socials does not own, manage, or operate any venue. All venues are operated by independent third parties under their own licences and rules. Any complaints about venue conduct, alcohol service, safety, or condition must be directed primarily to the venue and may be raised separately with us at support@socials.events.

13. Limitation of Liability

13.1 Exclusion of Damages

To the maximum extent permitted by law, Socials shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, whether arising from your use of the Services, your attendance at any event, or any third-party services or content.

13.2 Maximum Liability

In no event shall our total liability exceed the greater of: (a) the amount you paid us for your current pass, or (b) €100.

13.3 Exceptions

Nothing in these Terms excludes or limits our liability for fraud, gross negligence, death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Socials, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of or connected with your use of the Services, your attendance at any event, your violation of these Terms, your violation of venue rules or local laws, or any content you submit to the Services.

15. Termination

15.1 By You

You may stop using our Services at any time. You may request deletion of your account by contacting us at support@socials.events. Terminating your account does not entitle you to a refund outside the policy described in Section 5.

15.2 By Us

We may suspend or terminate your access to the Services, revoke your pass, and remove you from the WhatsApp community at any time, with or without cause or notice, including but not limited to:

• Violation of these Terms
• Sharing or redistributing your pass or community access
• Conduct harmful to other pass holders, venue staff, or the public
• Breach of WhatsApp community rules (Section 8.2)
• Non-payment or chargeback

15.3 Effect of Termination

Upon termination, your right to attend further nights and to remain in the WhatsApp community will immediately cease. Whether any refund is owed is determined by Section 5.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after any changes constitutes acceptance of the modified Terms.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Belgium, without regard to its conflict of law provisions.

17.2 Jurisdiction

Any disputes arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of Brussels, Belgium.

17.3 Dispute Resolution

Before initiating legal proceedings, you agree to attempt to resolve any dispute through good faith negotiation by contacting us at support@socials.events. We aim to respond to and resolve complaints within 30 days.

18. General Provisions

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Socials regarding the use of our Services. If any provision is found to be unenforceable, the remaining provisions remain in full force. We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.

19. Contact Information

Socials
Wolstraat 70
1000 Brussels, Belgium

Email: support@socials.events

20. Consumer Rights (EU Specific)

20.1 Right of Withdrawal

See Section 5.4 above for how the EU right of withdrawal applies to The Social Pass.

20.2 Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR) available at: https://ec.europa.eu/consumers/odr

21. Mobile Terms of Service

The Socials mobile message service (the "Service") is operated by Socials ("Socials", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Socials' SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Socials through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include event reminders, venue updates, and account alerts. Promotional messages may include promotions, specials, and other marketing offers.

You understand that you do not have to sign up for this programme in order to purchase a pass, and your consent is not a condition of any purchase with Socials. Your participation in this programme is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOPto Socials or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you.

For Service support or assistance, text HELP to Socials or email support@socials.events.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the programme with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.